Customer Communication

in this article we will discuss all relevant ways to communicate with the customer through the application manually driven communication currently there are only 2 ways to manually communicate with the customer through the application • in the dashboard, when you reschedule the reservation by dragging it to another time slot, you have a toggle, allowing you to send a notification to a main customer of that reservation • in the reservation details, by using the send message button in the actions dropdown if there is a need for more personalized communication it is recommended to create personal email manually from your mailbox all the other emails that are sent to the customer from the application are triggered automatically on after certain system events automatically driven communication • reservation creation mail sent to the main customer email automatically when the new reservation is saved • payment request mail sent to the invoice email automatically when the payment request is created • payment confirmation mail sent to the invoice email automatically when the payment request status has changed to paid • reservation completion mail sent to the main customer email automatically when the new reservation status is changed to completed and saved • reservation cancellation mail sent to the main customer email automatically when the new reservation status is changed to cancelled and saved • reservation refund mail sent to the invoice email automatically when we receive a credit note (negative invoice with credit note mark and refunded status) in order to learn about payment item statuses, please refer to the payment processing flow article to find out more about reservation statuses see reservation statuses article